NorthStar
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Contact

Here’s every inbox, with the response time we aim for.

We publish desk-level emails rather than a single contact form because it gets your message to the right person two hours faster. Pick the channel that matches your question.

Sales & dealer enquiries
sales@northstar.bp
(450) 357-7000

For quotes, new dealer applications, and Polaris Pro onboarding. Replies within one business day.

Warranty claims
claims@northstar.bp
(450) 357-7020

Attach your original invoice and a daylight photo of the defect. First response within 48 hours.

Installation & customer care
hello@northstar.bp
(450) 357-7010

Install questions, finish and stain guidance, replacement-pallet requests. Replies same day.

Press & media
press@northstar.bp
(450) 357-7001

Interviews, photography requests, mill tours. Coordinator: Maude Lavoie.

Careers
careers@northstar.bp

Open applications go straight to the hiring team. Three business day response on active roles.

Send a general message

Not sure which desk? Leave a note below.

We route unrouted mail by hand every morning. Expect a reply from the right desk the same business day.

Your details stay with us. We don’t share contact data with third parties.
Head office

2140 ch. du Lac, Saint-Jean-sur-Richelieu, QC J3B 2N8

Monday–Friday, 07:00–16:00 ET · Closed statutory holidays